Shipping Policy

Order Dispatching and Shipping Time

We're currently experiencing high order volume. Please expect shipping delays of up to 7 business days due to pressures on the logistics due to COVID-19.  We are hard at work to ship your order as soon we are able.  Thank you for your patience.

All products are shipped out of our Mississauga, Ontario Warehouse by Canada Post. 

You will be given the option to choose from the multiple shipping services provided by Canada Post. 

Approximate Dispatch Times:

Canada & US: 1-7 Business days 

Approximate shipping times:

  • Canada: 1-7 Business days 
  • USA: 2-10 Business days

Tracking

All orders given with the expedited and express parcel option will be mailed by Canada Post's Expedited Parcel service and be given a tracking number. The tracking number will be provided to you once the item(s) have been shipped within 24-48 hours. If you do not receive your tracking number within 2 business days, please contact us at info@proteq.ca.